Shipping policy
1. Shipping Methods and Providers
We offer several shipping methods to ensure your orders reach you in a timely and efficient manner. Our shipping providers may include but are not limited to:
- Royal Mail
- DHL
- UPS
- FedEx
2. Shipping Costs
Shipping costs vary depending on factors such as the weight of the package, destination, and shipping method selected. During the checkout process, you will be presented with the available shipping options and associated costs. We may offer free shipping promotions under certain conditions, which will be clearly indicated on our website.
3. Delivery Times
Delivery times also depend on factors such as the shipping method chosen, destination, and any potential delays due to factors beyond our control (e.g., customs clearance, adverse weather conditions).
4. Order Processing Time
Orders are typically processed within 2 business days of receiving payment. Once your order has been processed, you will receive a confirmation email.
5. International Shipping
We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and fees imposed by the destination country and are payable by the customer.
6. Shipping Restrictions
Some items may be subject to shipping restrictions or regulations imposed by shipping providers or destination countries. We reserve the right to cancel orders for items that cannot be shipped to certain locations.
7. Lost or Damaged Shipments
While we take every precaution to ensure your order arrives safely and on time, we cannot be held responsible for lost, stolen, or damaged shipments once they have been handed over to the shipping provider. If you encounter any issues with your shipment, please contact us as soon as possible, and we will do our best to assist you in resolving the matter.
9. Contact Us
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at customerservice@pabloandsilva.com